Laboratory Quality

Quality indicators

The NRCP establishes quality indicators to monitor and evaluate performance of its processes every year.  The quality indicators are:

• Test ordering
• Patient identification/specimen collection
• Specimen identification, preparation, and transport
• Specimen inadequacy/rejection
• Blood culture contamination
• Specimen container information error
• Analysis
• Proficiency testing performance
• Result reporting
• Inpatient laboratory result availability
• Corrected laboratory reports
• Critical values reporting
• Turnaround time
• Clinician satisfaction with laboratory services
• Result interpretation and ensuing action
• Follow-up of abnormal results.

These indicators are regularly monitored as for their concordance with the defined objectives and the activities established in the laboratory.  These indicators are presented during the annual management review.